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*Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
*Welcome customers to the facility when they exit the bus or arrive on the lot.
*Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
*Assist customers with questions and concerns to minimize counter visits.
*Communicate customer service issues to management.
*Ensure that hangtag information is completed correctly.
*Maintain clean low mileage fleet mix requirements.
*Thank customers for their business.
*Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.
Equal Opportunity Employer/Disability/Veterans
Requisitos - Requirements
*Must be at least 21 years of age
*High School Diploma or G.E.D.
*Must be fluent in Spanish & English
*Minimum of 1 year experience handling customer service functions
*A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
*Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
*No drug or alcohol related conviction on driving record in the past 5 years
*Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
*Apart from religious observation, must be able to work the following schedule: 7:00am (the earliest) to 11:00pm (the latest).
*This position will work at least 40 hours a week.
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