Main network administrator of entire company red. Design the complete topology of main network. Work in collaboration with company support call center and training the personal of technical support. Respond to request for technical assistance in person, via phone, electronically. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise users on appropriate action. Follow standard help desk interactions. Log all help desk interactions. Administer help desk software. Redirect problems to appropriate resource. Identify and escalate situations requiring urgent attentions. Track and route problems and request and document resolutions. Prepare activity reports. Stay current with system information, changes and updates. Excellent benefits.
|Requisitos - Requirements
Bachelor of Information Systems from a recognized institution or equivalent experience. - Minimum experience of 5 years performing similar functions. - Certification or knowledge in Mikrotik, ubiquiti, Cambium, Cisco, Mimosa and SAF among other brands. Knowledge of the equipment used in the field: servers, routers, switches, etc. - Knowledge of standard servers used in the industry: Windows Server, VMware, Proxmox, etc. - Knowledge of wireless network management functions. - Good written and verbal communication skills (Spanish / English).