Receives and directs callers and visitors of a funeral home, cemetery, crematory or a combination of these facilities. Performs a variety of clerical and other tasks. Typical duties include answering phones and/or operating a switchboard, opening and sorting mail, typing and/or word processing, scheduling appointments, gathering information, and maintaining files or records. Incumbents work under direct supervision, receive specific instructions on new or unfamiliar tasks, and have limited exposure to confidential information.
|Requisitos - Requirements
High school diploma or GED equivalent
Minimum 6 months clerical and/or customer service experience
Knowledge, Skills & Abilities:
Bilingual- English & Spanish
Knowledge of secretarial and office administrative procedures
Working knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machines
High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
Professional communication skills both orally and in writing
Ability to maintain confidentiality
Attention to detail and accurately take messages and information
Ability to multi-task and set priorities