Descripcion
• Provide Tier 1 and Tier 2 technical support to end-users via phone, email, remote tools, and in-person visits
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, network connectivity, and business applications
• Manage and escalate support tickets using a ticketing system according to defined SLAs
• Perform onboarding/offboarding tasks including account provisioning, workstation setup, and decommissioning
• Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Intune, etc.)
• Maintain documentation of IT processes, solutions, asset inventories, and support activities
• Follow and enforce IT security best practices, including compliance with internal policies and regulatory frameworks
• Support installation and maintenance of hardware and software across client sites
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Requisitos - Requirements
• 1–3 years of experience in IT support, helpdesk, or similar technical support roles
• Proficiency in troubleshooting Windows and macOS environments
• Experience with Microsoft 365 administration and related services
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Knowledge of IT security best practices (password policies, MFA, endpoint protection)
• Familiarity with remote monitoring and management (RMM) tools
• Excellent written and verbal communication skills in English and Spanish
• Strong attention to detail, organizational skills, and a customer-centric attitude
• Ability to work independently and as part of a team
• Valid driver’s license and reliable transportation for client visits
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