Descripcion
• Develop and execute strategic initiatives to enhance service delivery capabilities and expand market presence.
• Oversee the planning, implementation, and optimization of IT services, ensuring adherence to SLAs, quality standards, and contractual obligations.
• Build and maintain strong client relationships by understanding their business needs and ensuring service excellence.
• Lead a team of IT professionals
• Manage budgets, optimize costs, and drive revenue growth within the MSP division.
• Implement ITIL best practices for incident management, change management, and service delivery optimization.
• Ensure compliance with regulatory standards and best practices for cybersecurity.
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Requisitos - Requirements
• Proven experience (3+ years) in IT service delivery management, with a strong background in managing MSP operations and delivering complex IT solutions.
• Leadership experience with the ability to inspire and guide teams to achieve business goals and exceed client expectations.
• Expertise in strategic planning, budgeting, and financial management within a managed services environment.
• In-depth knowledge of ITIL framework, service desk operations, and IT service management (ITSM) principles.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong background in compliance and cybersecurity best practices, including HIPAA, PCI-DSS, and other industry standards.
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